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概要
- Working as an Application Analyst at CureMD. My job responsibilities includes Client Implementation and Client Support.
- Worked as Team Coordinator at Abacus Consulting for 6 months.
- Worked as Email Support Executive at Abacus Consulting for 1 year for Careem project.
- 1 and a half year experience as a customer relationship officer at Abacus Consulting for Telenor project.
工作经历
Application Analyst
Team Coordinator
• Accomplishment of team’s job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Completion of operation's task by assigning and monitoring work; implementing productivity standards; resolving operations problems; implementing new procedures.
Email Support Executive
To resolve customers concern and to respond through email; Maintaining of KPIs; Maintaining of personal Quality scores; Maintaining of CSAT; To take escalations from corporate customers and to resolve their concern on high priority as an additional task.
